Reference

What You Agree To When You Use tpto12

These terms set out the rules that apply to your tpto12 account — how it works, what we expect from you, and what you can expect from us. Access and eligibility depend on local law and are available only where local law permits.

Account eligibility appliesDANA, OVO, GoPay wallet rulesOne account per personIndonesia-region access onlyTerms update without prior notice
tpto12 What You Agree To When You Use tpto12
HOW WE OPERATE

What We Do to Honour These Terms

These terms exist to keep your account experience clear and consistent. We outline below how we handle four areas that matter most: data, account security, how long we keep records, and how you can request a change to your account details.

Data Handling

We collect only the account data needed to operate your wallet and process DANA, OVO, or GoPay transactions. We do not sell your data to third parties.

Account Security

Your account uses OTP verification at login. If you notice an unauthorised access attempt, contact support immediately and we will lock the account while we investigate.

Record Retention

We keep transaction and account records for the period required under applicable rules. You can request a summary of your deposit and withdrawal history through support.

Requesting Changes

To update your registered phone number, wallet details, or account name, submit a verified request through live chat or email. We verify identity before processing any change.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you have a question about how a specific rule applies to your account, our support team can help. You can reach us through live chat, email, or the in-account message centre. We aim to respond to terms-related queries within one business day. For wallet disputes involving DANA, OVO, or GoPay transactions, include your transaction reference when you write in.

Live Chat Open live chat from your account dashboard for the quickest response on terms or account eligibility questions. Available during platform operating hours.
Email Support Send your terms question or wallet dispute detail to our support email. Attach your DANA, OVO, or GoPay transaction reference for faster handling.
In-Account Messages Use the message centre inside your tpto12 account to raise a formal terms query. All correspondence is logged and linked to your account record.

Common Questions About These Terms

These are the questions we receive most often about account terms, eligibility, and how the rules apply to wallet use on tpto12.

Yes. The same terms apply whether you open tpto12 on a mobile browser or desktop. Device type does not change your rights or obligations under these terms.

A pending withdrawal is processed under the terms in effect when the transaction was initiated. Term changes do not retroactively alter a withdrawal already in queue.

No. These terms allow one account per person. If duplicate accounts are detected, we reserve the right to suspend both and review any wallet transactions associated with them.

Contact support through live chat or email and quote the specific term in question. Include your account ID and any relevant DANA, OVO, or GoPay transaction reference.

The current published version of these terms is in English. If you need clarification on a specific clause, our support team can explain it through the in-account message centre.

Promotional conditions are covered in separate promotion-specific terms linked from the promo board in your account. These general terms govern account access and wallet use overall.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.